“What do we pay you for?” asks a member of a community association.  Anyone who is in Association Management has heard this before.  Typically it is a response from a homeowner or board member that was looking for a different response than the one you gave them.  Deep down inside they knew what your answer would be, but they had a small bit of hope that you could work some magic and give them the favorable response they wanted. I started thinking that there is no way (from the most disin... read more